Application – The terms & conditions listed below apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board including all additional costs incurred in performing the contract whether or not they actually travel with the party.
Quotations – Quotations are given for coach/bus & driver only. Quotations are valid for 7 days unless otherwise notified.
Use Of The Vehicle – The hirer cannot assume the use of the vehicle between outward & return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with The Company. The Company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro rata & in accordance with booking confirmation.
Bookings – The hirer is solely responsible for checking the booking correspondence (usually through email/text) for accuracy and completeness. Any errors must be notified to the company as soon as possible. Amendments to bookings can only be considered upon confirmation in writing from the customer. If the hirer does not receive an updated booking confirmation from the company, then the hirer must assume that the existing booking has not been amended. It is the hirers responsibility that all trip details are complete and correct. Never should a verbal amendment to any booking be considered as a confirmation that the existing booking has been updated.
Seating Capacity – Drivers will not carry any extra passengers over the seating capacity. No standing passengers allowed at any time.
Animals – Animals will not be carried on any vehicle, except guide dogs.
Payment – For 16 seater vehicle bookings a £100 deposit is required to secure the booking. Then the balance payment must be made in full 7 days prior to the hire taking place. All invoices are due for payment 7 days following the invoice date (unless agreed otherwise).
Cancellation By Hirer – If the hirer wishes to cancel the hire 14 days or more before the hire date, other than the initial deposit paid by the hirer, there will be no further costs to pay. If cancelled between 14 and 8 days of the hire date 50% of the cost will be charged. If cancelled 7 days before or less or on the day of hire 100% of the cost will be charged.
Cancellation by The Company – In the event of an emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability and cancel the contract.
Provision Of Vehicle – The Company may provide a larger vehicle than the size hired at no additional charge. The company reserves the right to send a replacement vehicle where available to cover the hire in times of breakdown or emergency or will assist in finding local services to aid with onward travel where possible. The company reserves the right to hire another Coach Operator to cover the hire.
Route – The route used, unless the hirer has advised of a particular route or places to be passed en-route, will be at the discretion of the company and/or the driver. The vehicle will depart at the times agreed by the hirer, and it’s the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by the hirer.
Breakdown/Delay – The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time, and will NOT be liable for inconvenience or loss caused by breakdown or delay (traffic or otherwise).
Drivers Hours – The hours of operation of the driver are regulated by the law and the hirer accepts the responsibly of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
Property – All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons & the driver shall be the sole judge as to whether & to what extent passengers’ property is carried. The Company will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on a vehicle. Any articles of found property recovered from a vehicle will be held at the depot from where the vehicle is based and may be collected from there. It is strongly recommended that personal insurance is taken out for luggage and valuables.
Insurance – All hirers and individual passengers are recommended to obtain insurance for those items where, save for negligence, the company’s liability is limited (such as delay or luggage).
Conduct of Passengers – The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations and the driver considers them unfit to travel (for example being intoxicated or abusive) will be removed on the driver’s sole discretion and authority. If the driver considers any passenger to be behaving in such a way as may put other passengers/the driver and/or the vehicle or its contents at risk he may refuse to continue the journey. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
Safety – All passengers must wear the provided seat belts at all times whilst the vehicle is in motion. The company will not accept any liability for injuries caused in whatever manner whilst travelling on board the vehicle due to failure to wear the provided seat belt.
Complaints – must be made within 7 days of the date of hire in writing to:
Torbay Minibuses, 35 Pillar Ave, Brixham TQ5 8LF
No compensation will be paid out from our company for any reason.
Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of The Company.
Alcohol – Under no circumstances may alcoholic drinks be carried on or consumed upon the vehicle without the express permission of the company in writing. For certain sporting events alcohol is prohibited.
Soiling/Fouling charge – In the event of any soiling or fouling in any of our vehicles a charge of £50.00 will be made for cleaning costs and downtime. This charge must be paid at the time of the occurrence.
Smoking – All coaches/buses are non-smoking.
Surcharges – The quotation given is based on operating costs at the date of the quotation. When more than 28 days elapse between the date of the quotation and the date of departure, the company reserve the right to pass on to the hirer any increase in the cost of fuel or any other increased costs resulting from Government action. We reserve the right to charge a valeting charge for any soiling in our vehicles or damages made by the hirer.
English Law – Any booking, or any dispute or claims arising from the same shall be subject to the Court of competent jurisdiction in England.
No drivers, servants or agents of the company have the power to change, amend or cancel any of these conditions.